Do you accept customized services?
Yes, of course, we can not only offer standard machines, but also can customize machines according to your requests. Don’t hesitate to tell us your requirements, we will try our best to meet your needs.
Every machine produced in our factory comes with a 14-month warranty after shipment. Generally, we offer 12 months of FREE maintenance, while considering of shipping time, we can extend for 2 months for our customers.
If your machine doesn’t work, you can email us and we will try to find the problem via email or WhatsAppvideo chat if necessary. After confirming the problem, we can send you new Air Filter Machine accessories or provide on-site maintenance.
What's the delivery term?
In most cases, the usual delivery time is 15-30 working days after receiving the deposit. If you have urgent needs, we can consider making special arrangements for you.
How to install and use the product?
We will email you operating instructions and videos in English, or you can download it directly from our official website.
Most of our machines are already a complete part when shipped, which means that they have already been installed, you only need to connect the power cable and can start to use them. If possible, we can also install your machine on site.
Are your company a trading one or a factory?
We are an industry and trade integrated company, engaged in the research and development and production of Air Filter Making Machine, self-production and self-sales, the foreign trade department was established in 20018, and also accept OEM/ODM.
How to choose the most suitable products?
As long as you tell us what kind of Air Filter Making Machine you need and the required specifications, our professional team will give you the best advice.
What is the order process?
Inquiry-Quotation-Communication-Order confirmation-Deposit-Production-Testing and debugging-Balance-Packaging-Shipment-Customer reception-After-sales service
Can we visit your factory before order?
Yes, we warmly welcome and sincerely invite you or your team to visit our factory, we can help to arrange hotel and pick you up at the airport.
Is the soft cooler bag packaging safe during transportation?
The air filtration equipment uses standard export wooden boxes as outer packaging and stretch film as inner packaging, which will not be damaged. We have shipped many air filtration equipment abroad by sea or air without damage.